Lizette Sierra Law Firm, P.A. - Fulfillment Policy
1. Introduction At Lizette Sierra Law Firm, P.A., we are committed to providing comprehensive and personalized legal services in immigration law. Our Fulfillment Policy outlines the standards and procedures we follow to ensure that all clients receive the highest quality of service and that their legal needs are met in a timely and efficient manner.
2. Scope of Services Our firm specializes in various areas of immigration law, including but not limited to:
- Family-Based Immigration
- Employment-Based Immigration
- Deportation Defense
- Asylum and Refugee Law
- Naturalization and Citizenship
- Visa Applications and Renewals
- Legal Counsel and Representation
3. Client Onboarding
- Initial Consultation: Each client begins with an in-depth consultation where we assess their needs, discuss potential strategies, and outline the legal process. The consultation fee is only refundable if the cancellation is made at least 48 hours prior to the scheduled appointment.
- Engagement Agreement: After the consultation, clients receive a formal engagement agreement detailing the scope of work, fees, and timeline expectations.
- Document Collection: Clients are provided with a checklist of required documents and are assisted in gathering and submitting these documents promptly.
4. Communication
- Ongoing Updates: Clients will receive regular updates on their case status. This includes significant developments, upcoming deadlines, and any actions required on their part.
- Accessibility: Our attorneys and support staff are available for client inquiries during business hours. We strive to respond to emails and phone calls within 24 hours.
5. Case Management
- Timeline Adherence: We are committed to adhering to all legal timelines and deadlines. Clients are informed well in advance of any critical dates or required submissions.
- Quality Assurance: All legal documents and submissions are thoroughly reviewed by our attorneys to ensure accuracy and completeness before filing.
6. Confidentiality
- Data Security: We take client confidentiality seriously. All client information is securely stored and handled in compliance with legal and ethical standards.
- Privacy Policy: Our firm follows a strict privacy policy to protect client data from unauthorized access.
7. Client Satisfaction
- Feedback Mechanism: We encourage clients to provide feedback on our services. Client satisfaction surveys are sent out at the conclusion of each case, and any concerns are addressed promptly.
- Issue Resolution: In the event of any dissatisfaction, clients are encouraged to contact our office directly. We are committed to resolving issues in a fair and timely manner.
8. Payment and Billing
- Transparent Billing: Our billing practices are transparent, with no hidden fees. Clients receive detailed invoices outlining the services provided and the associated costs.
- Payment Plans: Flexible payment plans may be available for clients who require them. These arrangements will be clearly documented in the engagement agreement.
9. Closing of Cases
- Final Review: Before closing a case, a final review is conducted to ensure all aspects have been addressed, and clients are provided with a summary of the outcomes.
- Document Retention: We retain copies of all case-related documents for a period as required by law, ensuring clients can access their records if needed.
10. Compliance and Ethics
- Legal Compliance: Our practice adheres strictly to all local, state, and federal laws governing immigration and legal practice.
- Ethical Standards: We uphold the highest ethical standards in all our dealings, ensuring honesty, integrity, and professionalism in every case we handle.
11. Modifications to the Policy Lizette Sierra Law Firm, P.A. reserves the right to modify this Fulfillment Policy as necessary. Clients will be notified of any significant changes that may affect their case or our services.
12. Contact Information For any questions or concerns regarding this Fulfillment Policy, please contact us at:
Lizette M. Sierra, P.A.
1695 NW 110th Ave., Ste. 209
Miami, Florida 33172
Tel: (305) 860-9333
www.LSierraLaw.com